General conditions

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GENERAL CONDITIONS OF SALE

 

Definitions

Saint Remois awning : Entity in its capacity as a holiday rental company that offers its seasonal rental services.
Client : Any user of the website who orders, purchases or reserves the Products and services offered published on the Auvent Saint Remois website.
Announcement: A web page that details the characteristics of a holiday rental or a product or service with a (detailed) description, features, photos, videos, availability and price schedule.

Other : Saint Remois awning, Alpilles Provence and ByLomé sont d'éditeur du site internet, auventsaintremois.com ainsi que les sous-sites, et déclinaisons d'URL directement liés.

Beds24 is the software used for reservations and availability, Stripe is the secure payment solution used

 

The general terms and conditions of sale are the basis for the rental.

 

  1. RATES (2 types of rates can be proposed) :

A conditionally refundable rate with a deposit payment of 20 % of the rental price and services. This is due immediately on receipt of the booking confirmation. The balance is due 4 weeks before the start of the trip. For bookings made less than 4 weeks before the start of the trip, the full price of the trip must be paid immediately.

 

In the case of a non-refundable fare or promotion, the full price of the trip must be paid immediately.

 

  1. PAYMENT AND CANCELLATION IN CASE OF LATE PAYMENT

If the deposit and/or the balance due are not paid by the agreed deadline, Auvent Saint Remois is entitled to cancel the booking, after giving notice with a new deadline, and to charge you a cancellation fee, in accordance with these cancellation conditions

 

  1. INCIDENTAL EXPENSES

According to the case law, fixed costs and compulsory fees that must be paid are included in the price of the reservation. Variable costs depending on the number of travellers, or consumption, such as tourist tax (regulated), linen and towels, cleaning, are paid with the reservation. Any additional costs such as change of linen and towels, additional cleaning, pool heating costs, additional services can be paid with the reservation or on site. The tourist tax is regulated and as a general rule children under 18 years of age are exempted

 

  1. DEPOSIT / SECURITY DEPOSIT / INSURANCE

A deposit will be requested by credit card pre-authorisation.

The deposit will be refunded on the spot after the rented item has been duly returned. In some cases, the deposit can be refunded by bank transfer after the departure of the guests. The refund does not exclude possible claims for damages.

 

Le client est responsable des dégradations provoquées pendant son séjour (sauf si celles-ci résultent d'une usure normale ou d'un vice d'équipement) et de certains risques liés à sa présence (incendie, dégât des eaux…) pour lesquels il doit être assuré.

 

In case of breakage or damage, your insurer can contact Auvent Saint Remois after consultation.

 

  1. ARRIVAL / DEPARTURE

On the day of your arrival, the accommodation is available from 17:00 and on the day of your departure, it must be vacated before 10:00 (we can carry out an inventory of fixtures with you between 08:00 and 09:30)

For arrivals and departures outside the above times, please contact us by email or telephone.

 

  1. OCCUPATION OF THE HOLIDAY HOME

The maximum number of people indicated also includes children and infants.

If the number of persons is exceeded, Auvent Saint Remois is entitled to recalculate the rent on a pro rata basis and to add any additional costs. In case of non-compliance with the general conditions we reserve the right to cancel the reservation. Or in case of eviction on the spot with the competent authorities.

 

  1. OBLIGATIONS OF THE CLIENT, PRESENCE AND SUBLETTING

The person making the booking must be one of the occupants of the accommodation. If the reservation is made by a legal entity, the name of the representative who will occupy the accommodation must be communicated at the time of reservation. If these conditions are not respected, we consider the reservation invalid, the total amount of the reservation is due and retained by Auvent Saint Remois. The (legal) person making the reservation must inform us of the names and ages of the persons who will occupy the holiday accommodation so that we can communicate the names to the competent authorities in case of a request from them.

Sub-letting is strictly forbidden, we will have the persons expelled by the competent authorities without any damages, the amounts paid will not be returned.

 

 

  1. CLEANING AND PREPARATION FOR DEPARTURE BY EACH CUSTOMER

The guest shall clean the holiday home, independently of the final cleaning included in the price and carried out by the lessor. This cleaning by the client consists of cleaning the kitchen area, washing and putting away the dishes, removing all leftover food and waste, depositing the garbage and bottles in the city garbage bins provided and removing the sheets. The final cleaning carried out by Auvent Saint Remois includes deep cleaning and disinfection according to the rules in force concerning Covid-19, of each kitchen/kitchenette, each bathroom/shower/WC, and the washing of the floors. We do not deposit your garbage and bottles. If the accommodation is left extremely roomy we reserve the right to charge the extra cost of cleaning in addition to the final cleaning included.

 

  1. BED LINEN, TOWELS AND OUTDOOR TOWELS

Bed linen and towels (bathroom) are included for the number of people staying. Pool and beach towels are not provided. If you are renting the house with fewer people than the maximum occupancy, bed linen and towels are provided for the number of people known at the time of booking. Additional linen and towels may be charged extra on site.

 

  1. BABY BEDS

Cots are generally suitable for children under 2 years of age and must be ordered at the time of booking and confirmed by Auvent Saint Remois.

 

  1. PETS

Pets are not allowed, if pets are brought in without permission, Auvent Saint Remois can demand the removal of the pets.

 

  1. SPECIAL CONDITIONS AND REMARKS

Unfortunately, the services we offer are not suitable for people with reduced mobility. We will be happy to provide you with information on this subject.

 

  1. CANCELLATION CONDITIONS FOR CONDITIONALLY REFUNDABLE FARES

Free cancellation possible up to 90 days before the start of your stay.

Cancellation with the following charges for arrivals within 90 days of the start of your stay:

Fee of 20% of the total rental amount excluding tourist tax for cancellation between 89 and 60 days

Fee of 50% of the total rental amount excluding tourist tax for a cancellation between 59 and 30 days

Fee of 95% of the total rental amount excluding tourist tax for a cancellation between 29 and 7 days

The full price of the trip will be charged in case of cancellation at least 6 days before the start of your stay.

 

Bookings with non-refundable rates are not (partially) refundable under any circumstances

 

The customer can take out travel and cancellation insurance (for example with Europ Assistance) who will examine whether the reasons for cancellation are valid for a partial or full refund.

 

A change to the booking is only possible if there is availability. The rate and fees may vary for the change request and must be agreed by the client before any change is validated by Auvent Saint Remois.

 

  1. NO PRESENTATION OF THE CLIENT

In case of no-show by the client without having informed Auvent Saint Remois, the latter will contact the client. If Auvent Saint Remois does not hear from the client within 24 hours of the start date of the stay, the reservation will be cancelled and the accommodation will be released from its obligations. The full amount of the reservation remains due and will be retained by Auvent Saint Remois.

 

  1. DEPARTURE BEFORE THE END OF THE STAY.

In the event of early departure before the end of the scheduled date, no pro rata refund is provided.

The customer can take out a travel and cancellation insurance which will consider whether the reasons for early departure are valid for partial or full reimbursement.

 

  1. HOUSING MODIFICATIONS

Ni l'Auvent Saint Remois, ni le client locataire n'ont le droit de modifier l'hébergement ou ses équipements pendant le séjour, sauf après un accord mutuel écrit ou pour le remplacement par l'Auvent Saint Remois d'un appareil défectueux.

 

  1. DESCRIPTIONS

Any description of the holiday accommodation is for information purposes only, the equipment described on the website is in working order for normal use, the full list of equipment and inventory is available on request by email reservation@auventsaintremois.com

 

  1. THE LAST AND MOST IMPORTANT CONDITION OF OUR GENERAL CONDITIONS!

When you get home, enjoy your holiday, relax, smile 😊

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